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 Warranty Info
 
What does the warranty cover?
All products sold by us (and anywhere else) are covered by the Consumer Guarantees Act, and the Fair Trading Act. The major points are:

» Fit for the purpose they are made for
» Safe (when used within design specifications)
» Durable - last for a reasonable time
» Have no minor defects
» Acceptable in look and finish
» Goods must match description

Some example situations might be:

Problem: You purchased a 1 to 3 Phase VFD from us and after 7 months of perfect service it fails.

Solution: In this situation you would return it to us and we would evaluate the problem. If the problem was unfixable, we would replace the item.


Problem: You purchased a tool holder and it has a dent or gouge in a critical area.


Solution: We would replace the item.
 
 
What doesn't the warranty cover?

Warranties do not cover things such as:

» Wear and tear obtained by normal use i.e. rust, wear marks, cutting edge dulling.
» Modified equipement i.e. drilling holes, grinding various parts.
» Mistreated equipment i.e. not regularly following correct maintenence or use procedures.
» Damage caused by shipment i.e. dented or bent tools (this is covered by the courier).

Some example situations might be:

Problem: You purchased an MT2 collet chuck from use, and after inserting & removing a dozen times, marking on the taper occurs.

Solution: In this situation the item wouldn't be covered, as wear is expected when inserting taper contact tools (especially when slippage or over tightening occurs).


Problem: You purchased an expensive endmill and it chips a tooth/explodes on first use.

Solution: In this situation it's very likely incorrect cutting techniques caused the tool to fail.

 
 
Who pays for shipping of returning products?
The customer pays for shipping the faulty product to us, and we pay to send the replacement.
 
 
 
 
 
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